Business Member Sites
in Barrie, ON and area
New (most recent first)
Last year we purchased a home that had an in-ground pool. Not having ever owned a pool before I was overwhelmed by both the equipment, maintenance & in general had a "what do I do??" feeling. After leaving several messages with Pioneer Family Pools Barrie in early August of 2015. I didn't get any calls back. After trying them again & speaking to someone live, I was told "we are too busy to make house-calls" however if I could make my way in-store someone could provide me with details of general pool maintenance. Upon arriving, It appears they only did "pool school" certain days & times, but thankfully they would accomodate me seeing I had made the trip there. The person I spoke with was highly knowledgable about pools & took a good 30 - 45 minutes to teach me As much as possible about caring for my pool & keeping my pool water looking great. Although things might not have started off on the right foot, I must say every subsequent visit to the store either for water testing, purchase of a robotic cleane
A couple of months ago, we ordered a new 24x15 vinyl liner for our above ground pool. A couple of weeks later, we picked up the liner and installed it ourselves. After filling the pool, I noticed a small leak near the corner on the bottom. I called Pioneer and was told that because it wasn't a seam, there was no warranty coverage. They did, however, give me a patch kit at no cost ($13 value) which I thought was honourable of them. Yeah it's only $13 but that's the kind of customer service that keeps people shopping there.
We purchased our Hot Tub from Mark a year ago and have since then have had excellent service from him and the staff at Pioneer Pools. We required servicing last August and at that time Dave attended, diagnosed the problem and corrected it promptly. We have had no other issues since. Cheers to a great team.
We have an in-ground pool and have always had our water tested and bought our chemicals at Pioneer Pools so we were familiar with their customer service. In September 2016 we started shopping around for a hot tub and Pioneer was the first place that we checked out. We were helped by Alan and he was very knowledgeable about the products and took the time to understand what we were looking for. With us not knowing much about hot tubs, Alan gave us great insight into the maintenance and what's involved in owning a hot tub. Like any savvy shopper, we shopped around with several competitors but we didn't find another company that offered the same selection of hot tubs or the same great customer service. It was an easy decision for us to purchase from Alan at Pioneer Pools.
Just got our first hot tub delivered and the delivery guys - Jay & Mark were extremely professional, courteous, careful & informative. We would not hesitate to recommend getting a hot tub from Pioneer Pools. It looks fantastic!
Last Year we purchased an above ground pool from Pioneer Family Pools. We were new to the pool scene and were full of questions to which we met Mark Mawson. Mark is extremely knowledgeable and easy to deal with. This made us at ease while in the process of purchasing a pool. Over the past year we have been back many times to ask questions and buy pool supplies. It doesn't matter who we deal with they are very professional and always willing to help. I would highly recommend visiting Pioneer Family Pools for the great service they provide.
On May 26, 2016 I had an above ground pool installed by Pioneer Pools. The installers were amazing. It was a warm day, and they worked there butts off to get it installed. I recently moved to Barrie, and didn't know where I would go to get a new pool. I'm very glad I picked Pioneer Pools. They are so nice, no pressure to purchase and are always available to answer any questions you may have. A truly outstanding company. Would highly recommend if your looking for a new pool to visit them, you won't be sorry. Cameron was the greatest. Dave and Debbie Smith Barrie, Ontario
What a FUN shopping trip! A complete outfit and at a fraction of the price. A ton of laughs with the lovely ladies at the May Court Shop!
Randy, I cannot thank you and the team enough for yesterday. When I asked Christine how it went, she was almost in tears. They were so polite, kind, explained things to her. Cleaned up everything. Brought everything. I was concerned about a slab for the air conditioner, that is why I wanted my brother in law to be here and get it ready. They were so amazing. I did not expect the level of dedication, service, customer service and anything associated with helping us through this transition. I am trying to remember if Christine said it was Corey who was here all day. Whoever was here, and everyone was amazing. And for you to come in to check, customer service above and beyond from the whole team. I will let you know if I have any questions. I probably will, cause this is all new. You will definitely be the team I call when the water heater goes, as they already changed the pipes for it. We will most definitely spread the word as to the excellent customer service. They cleaned up everything. Great team. Thank you